Welcome!

Our curly hair experience together is a partnership, so please review the How to Prepare guidelines & Salon Policies to make the most of our time together.

Upon scheduling your appointment, you are agreeing to these terms. This provides a mutual agreement & understanding between us.

I’m looking forward to seeing you!

How to prepare:

Your curls must be clean, detangled & completely dry by your appointment time.

Please wash & style your hair at least 1 day before, or on the day of your appointment styled with the curly products you usually use.

If you are not sure what to do - Just wash, condition & let your hair air dry.

If your hair is not dry by your appointment time, you may be charged an additional fee for drying before starting service- providing it can be done at all within your scheduled time. If not, you may need to be rescheduled & cancellation/rescheduling fees will apply. This pertains especially to A Curly Express Cut as there is simply no ‘extra’ time with this appointment.

Arrive with your curls worn loose - No clips, barrettes, buns, ponytails or hats. This allows me to see the natural fall of your hair.

Please do not wear hoodies, turtlenecks or any clothing that is bulky around the neck area. This will interfere with the cut.

For your session:

We may take before/after photos & I may record parts of our session together if you want to keep that in mind with any make up or clothing that you may choose to wear to the appointment.

I’m also interested in your vibe in general as it helps me to ‘see” a haircut or style that might best suit you & your style.

Directions/Arrival:

My studio is within Sola Salons in the Hawthorne Crossings shopping center.

4240 Kearny Mesa Rd, San Diego CA 92111

Sola Salons is LEFT of the Dollar Tree at the OPPOSITE END of the shopping center -AWAY from Ross, Mitsuwa & Staples.

Come into the lobby of Sola Salons & go towards the LEFT. I'm in Suite #23

If you are more than 10 minutes early, please use the restroom or have a seat outside of my studio. Come in at your appointment time. Even if I am not with another client, I may be checking messages or taking a personal break.

**I have limited capacity in my suite so please do not bring any additional guests or your children to your service unless you need physical assistance. 

Children having services done may be accompanied by one adult.

Late Arrivals:

Please allow yourself enough time to arrive as well as find a parking space to your liking.

A 15 minute grace period is granted for arrivals. Please contact me directly through the Square Go app or Text (833) 214-8466 to let me know if you are running late.

Arriving later than your appointment time may require a modification of your session such as shortened styling/drying times or you may need to leave wet. The service will still be charged as originally booked. More than 15 minutes could result in a cancellation/reschedule & fees will apply.

Your time is valuable to me & I do my best to stay on schedule. Curls come in all lengths & densities & can be unpredictable at times. I will text you if I am running late with approximate timing. You will still receive your full service time with me.

Reminders:

Please opt in to receive messages through email &/or text to receive all reminders or waitlist notifications.

You will receive a Confirmation when the appointment is accepted & then two Reminders: They are sent 6 days & 3 days (36 hours) before your appointment time. This gives you plenty of time to cancel/reschedule/make changes.

Reminders are a courtesy only.

If you have opted out of receiving messages or do not receive the messages for any other reason, the cancellation/rescheduling policy still stands. Forgotten/Missed appointments will be charged 50% of the service charge.

Please read your reminders & double check the date to your personal calendar! Please contact me via text (833) 214 8466 if there’s any confusion.

DO NOT respond to the automated EMAILS to cancel/reschedule: I do not receive responses to automated messages.

You CAN respond to a Reminder TEXT, clink the link in the Reminders or use the Square GO app to manage your appointments.

Cancellation Policy:

In my private studio, I provide a unique & personal experience that has been scheduled in advance solely for you. I don’t double book or stagger clients. This time is reserved in advance exclusively for your curly session.

If you want to change the TYPE of appointment or ANY PART of your appointment, you will need to do so BEFORE your appointment time within the parameters of the cancellation/reschedule policy.

You will receive a reminder 6 days & 3 days before your scheduled appointment time. Please double check any reminders against your personal calendar.

Please stay opted in to receiving email/texts so that you will receive the reminders. If you opt out of receiving emails/ text, you are still responsible for keeping track of your appointments & fees will apply to any cancellations/reschedules/ forgotten/missed/no show situations.

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The cancellation/reschedule policy is 48 hours.

If possible, more notice is appreciated so that the time may be offered to any clients on the waitlist.

Appointments cancelled/rescheduled 48 hours, or less, as well as forgotten, missed & no shows are charged 50% of the service cost.

Please cancel/reschedule your appointment via:

The Square Go app.

The link provided in your Confirmation/Reminder message.

Or text (833) 214-8466 directly.

DO NOT respond to the automated EMAIL reminders to cancel/reschedule: because I do not receive these responses.

I respect your privacy, so you do not need to share the reason for the cancel/reschedule.

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While it is understandable that life happens & emergencies are unavoidable, the policy is designed to compensate me when I am left without a client for the time reserved in my calendar. I am unable to provide exceptions to this policy: This includes ILLNESS, TRAVEL, WEATHER or any unexpected, uncontrollable events or emergencies. The fees are not rolled over for rescheduling.

Service:

During our consultation, we will discuss length, shape, styling, as well as realistic expectations for your curls. I will check in with you periodically during our session together so that we are still on the same page. Before ending your session, I’ll check in again & execute any final adjustments to ensure that you are happy with your results.

As curlies, we know that no two wash days are ever the same & everyone styles a little differently. If an adjustment is needed, please reach out within one week from your original appointment & let me know if something is not sitting the same as the original mutually agreed upon vision.

Significant change in length or shape beyond the original consultation will require another appointment.

All services are final sale.

Payments:

Payment is due at time of service. I accept Cash (exact amount, please), Zelle, Credit Cards or Contactless Payment such as Apple Pay.

Please bring your card to the appointment unless your phone does Contactless Payments. The card you entered online is to hold your appointment time only & is not charged in advance.